Privacy policy

This privacy policy explains how we use any personal information we collect about you when you use our website.

Visitors to our website

We collect anonymous information about the use of our website to find out information such as the parts of our site that are most and least used.

When someone visits we use standard web server logging to record requested website pages and files and the IP address from which requests are made. The IP address does not identify individual users.

We also use a third-party service, Google Analytics, to collect information such as pages visited, actions taken, location of the user (at the level of region or city) and technology used. This information is anonymous.

What information do we collect about you?

We only collect information about you if we have a reason to do so – for example, to provide services or information more tailored to your needs, to communicate with you, or to improve our services. Usually this is your name, email address and enquiry or preferences.

People who make an enquiry via the website

If you submit an enquiry form on our website we will securely retain your contact details and enquiry until you request us to delete your details by emailing

People who sign up to receive emails via the website

If you sign up to receive emails on our website we will securely retain your contact details and preferences until you request us to delete your details by emailing or following the ‘unsubscribe’ link on a newsletter email.

Your name, email address and preferences will be held securely on MailChimp’s servers. View MailChimp’s privacy policy.

Retention of personal information

In some cases, there are legal requirements to keep personal data for a minimum period, for example if it must be retained by court order or where Haven Houseplants is under a contractual obligation to retain it. If there is no such legal requirement, Haven Houseplants will only keep the personal data for so long as it is necessary for the purposes for which it was collected, or as expressly consented. If we no longer need your personal information, we will delete it. Even if we delete your personal data, it may persist on backup media for an additional period of time for legal, tax or regulatory reasons, or for legitimate and lawful business purposes.

Sharing of information

We will not share or sell your personal information with any other organisation except as described below in the case of a business transfer.

Business transfers

In the event of a corporate sale, merger, reorganisation, dissolution or similar event, personal data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Haven Houseplants (or its assets) will continue to have the right to use your personal data and other information in accordance with the terms of this Privacy Policy.


We use cookies to track user activity and to enable various types of functionality.

Please note that all of these Cookies exist to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively effect your experience on the site.

There are two types of cookie you may encounter when using this website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Google have their own cookies, which are controlled by them.